{"id":9569,"date":"2024-03-19T11:09:49","date_gmt":"2024-03-19T11:09:49","guid":{"rendered":"http:\/\/dev.technology-architects.com\/inbox-v2\/?page_id=9569"},"modified":"2024-05-16T12:19:49","modified_gmt":"2024-05-16T12:19:49","slug":"enterprise-service-management","status":"publish","type":"page","link":"http:\/\/dev.technology-architects.com\/inbox-v2\/enterprise-service-management\/","title":{"rendered":"Enterprise Service Management"},"content":{"rendered":"<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style>\n<h1>Enterprise Service Management<\/h1>\n<p>\t\tWe ensure that your enterprise service management goals are aligned with your business strategy, the risks &#038; resources are optimized for achieving operational excellence and customer satisfaction.\t\t<\/p>\n<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 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.elementor-divider__element{margin-inline-start:0}.elementor-widget-divider--element-align-end .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-end .elementor-divider-separator:after{content:none}.elementor-widget-divider--element-align-end .elementor-divider__element{margin-inline-end:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-block-start:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\n<h4>Your Possible Challenges<\/h4>\n<link rel=\"stylesheet\" href=\"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\n<ul>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tLack of visibility and confidence on the current service management practices\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tLack of service management roles &#038; responsibilities\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tUn-documented \/ inconsistent policies, procedures and governance level controls\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<ul>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tLack of effective mechanism for addressing customers\u2019 requirements and regular monitoring performance against them\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tIneffective ITSM tool implementation\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tSkill gaps &#038; resource constraints for managing day-to-day ITSM operational activities\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<h4>Our Service Offerings<\/h4>\n<p>Gap Assessment based on  ISO 20000<\/p>\n<h3>\n\t\t\t\t\t\t\t\t\tOur Service Offerings\t\t\t\t\t\t\t\t<\/h3>\n<p>\t\t\t\t\t\t\t\t\t<button type=\"button\" data-dismiss=\"premium-modal\">&times;<\/button><\/p>\n<p><strong>ITSM Gap Assessment &amp; Planning using ITIL &amp; ISO 20000<\/strong><\/p>\n<p>To conduct a formal gap assessment against the requirements of the \u00a0ISO standard, and enable the client to prepare a roadmap for its compliance.<\/p>\n<p><strong>Addressed Issues<\/strong><\/p>\n<ul>\n<li>Lack of visibility on current maturity level of existing service management practices<\/li>\n<li>Lack of awareness on how to improve overall service management system consisting of policies, procedures and \u00a0plans as per international best practices &amp; \u00a0applicable regulatory requirements<\/li>\n<\/ul>\n<p><strong>Deliverables :<\/strong><\/p>\n<ol>\n<li>Gap Assessment Report<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<p>End to End Implementation of  ITSMS Leading up to  Certification \u2013 ISO 20000<\/p>\n<h3>\n\t\t\t\t\t\t\t\t\tOur Service Offerings\t\t\t\t\t\t\t\t<\/h3>\n<p>\t\t\t\t\t\t\t\t\t<button type=\"button\" data-dismiss=\"premium-modal\">&times;<\/button><\/p>\n<p><strong>ITSM Implementation<\/strong><\/p>\n<p>With technology being such an integral part of every bit of a \u00a0business, ITSM is the means by which IT delivers business \u00a0capability. ITSM therefore is the enabler for realizing \u00a0business value from the use of technology.<\/p>\n<p><strong>Addressed Issues<\/strong><\/p>\n<ul>\n<li>Disconnect with business &amp; culture of working in silos<\/li>\n<li>Lack of mechanism for addressing customers\u2019 service requirements, designing services and monitoring \u00a0performance against them<\/li>\n<li>Frequent service disruptions and recurring incidents causing dissatisfaction to customers<\/li>\n<li>Inadequate change &amp; configuration management practices<\/li>\n<\/ul>\n<p><strong>Deliverables :<\/strong><\/p>\n<ol>\n<li>Gap Assessment\u00a0 Report<\/li>\n<li>Governance framework<\/li>\n<li>Roles &amp; Responsibilities \/ \u00a0Charter<\/li>\n<li>Policies &amp; Procedures<\/li>\n<li>Performance management KPIs &amp;\u00a0 metrics<\/li>\n<li>Roll out support \u00a0through awareness &amp; \u00a0training sessions<\/li>\n<\/ol>\n<p>Development of Policies &amp; Procedures<\/p>\n<h3>\n\t\t\t\t\t\t\t\t\tOur Service Offerings\t\t\t\t\t\t\t\t<\/h3>\n<p>\t\t\t\t\t\t\t\t\t<button type=\"button\" data-dismiss=\"premium-modal\">&times;<\/button><\/p>\n<p><strong>Development of ITSM Policies <\/strong><strong>&amp; Procedures<\/strong><\/p>\n<p>Facilitate clients to establish required policies and procedures in line with ITIL\/ISO 20000<\/p>\n<p><strong>Addressed Issues<\/strong><\/p>\n<ul>\n<li>Inconsistent practices due to lack of standardized policies &amp; procedures<\/li>\n<li>Human dependency<\/li>\n<li>Governance &amp; Compliance challenges due to non-standard practices<\/li>\n<li>Lack of expertise to design policies &amp; procedures as per globally recognized best practices<\/li>\n<\/ul>\n<p><strong>Deliverables :<\/strong><\/p>\n<ol>\n<li>Documented Policies &amp; Procedures<\/li>\n<li>Roll out support \u00a0through awareness\u00a0 session<\/li>\n<\/ol>\n<p>Implementation of Service  Management Framework \u2013  ETGRM &amp; others<\/p>\n<h3>\n\t\t\t\t\t\t\t\t\tOur Service Offerings\t\t\t\t\t\t\t\t<\/h3>\n<p>\t\t\t\t\t\t\t\t\t<button type=\"button\" data-dismiss=\"premium-modal\">&times;<\/button><\/p>\n<p><strong>Implementation of IT Service \u00a0Management Framework \u2013 \u00a0ETGRM &amp; others<\/strong><\/p>\n<p>Facilitate clients to design &amp; implement regulatory \u00a0frameworks including ETGRM, SBP, SECP Circulars, SAMA to name a few.<\/p>\n<p><strong>Addressed Issues<\/strong><\/p>\n<ul>\n<li>Lack of formal strategy, risk-based planning &amp; performance management systems as per requirements of the \u00a0regulatory framework<\/li>\n<li>Undefined roles &amp; responsibilities, policies &amp; SOPs<\/li>\n<li>Governance &amp; compliance issues<\/li>\n<li>Disconnect between regulatory requirements and internal practices<\/li>\n<li>Internal &amp; external audit challenges<\/li>\n<li>Lack of training &amp; awareness at the staff level<\/li>\n<\/ul>\n<p>Deliverables :<\/p>\n<ol>\n<li>Governance \u00a0framework \/ model<\/li>\n<li>Roles &amp; Responsibilities \/ Charter<\/li>\n<li>Policies &amp; Procedures<\/li>\n<li>Performance management KPIs &amp;\u00a0 metrics<\/li>\n<li>Roll out support \u00a0through awareness &amp; \u00a0training sessions<\/li>\n<\/ol>\n<p>Functional Consultancy \u2013 ITSM  Tool Implementation<\/p>\n<h3>\n\t\t\t\t\t\t\t\t\tOur Service Offerings\t\t\t\t\t\t\t\t<\/h3>\n<p>\t\t\t\t\t\t\t\t\t<button type=\"button\" data-dismiss=\"premium-modal\">&times;<\/button><\/p>\n<p><strong>Functional Consultancy \u2013 ITSM \u00a0Tool Implementation<\/strong><\/p>\n<p>Functional consultancy on implementing service management \u00a0tools (JIRA, Service Now, BMC Remedy, Avanti and others) \u00a0considering best practices, with focus on best customer &amp; agent experience (UI\/UX).<\/p>\n<p><strong>Addressed Issues<\/strong><\/p>\n<ul>\n<li>Lack of expertise on implementation of ITSM processes in the tool<\/li>\n<li>Lack of well thought process &amp; workflows<\/li>\n<li>Lack of expertise in user &amp; agent experience management (UI\/UX)<\/li>\n<li>Lack of expertise to handle technology vendors and getting the job done as per standard practices<\/li>\n<\/ul>\n<p><strong>Deliverables :<\/strong><\/p>\n<ol>\n<li>Discovery sessions<\/li>\n<li>Business requirement document<\/li>\n<li>Functional requirement document<\/li>\n<li>Service management processes &amp; controls<\/li>\n<li>Wireframes<\/li>\n<li>Validation of all \u00a0technical components \u00a0of the system<\/li>\n<li>Roll out support \u00a0through process based \u00a0awareness sessions<\/li>\n<\/ol>\n<p>External Audits<\/p>\n<h3>\n\t\t\t\t\t\t\t\t\tOur Service Offerings\t\t\t\t\t\t\t\t<\/h3>\n<p>\t\t\t\t\t\t\t\t\t<button type=\"button\" data-dismiss=\"premium-modal\">&times;<\/button><\/p>\n<p><strong>ITSMS External \/ Internal Audit<\/strong><\/p>\n<p>Conduct implemented InfoSec\/IT Security audits as external \u00a0auditors by using ISO 27001 and other relevant standards\/frameworks within 27000 family as the baseline<\/p>\n<p><strong>Addressed Issues<\/strong><\/p>\n<ul>\n<li>Lack of qualified resources to conduct external \/ internal audits as per international standards and frameworks<\/li>\n<\/ul>\n<p><strong>Deliverables :<\/strong><\/p>\n<ol>\n<li>Audit Plan<\/li>\n<li>Documents review, interviews and \u00a0physical visits to \u00a0conduct the audit<\/li>\n<li>Audit report<\/li>\n<li>Review CAP<\/li>\n<li>Closure of audit<\/li>\n<\/ol>\n<p>ITSMS Managed Services<\/p>\n<h3>\n\t\t\t\t\t\t\t\t\tOur Service Offerings\t\t\t\t\t\t\t\t<\/h3>\n<p>\t\t\t\t\t\t\t\t\t<button type=\"button\" data-dismiss=\"premium-modal\">&times;<\/button><\/p>\n<p><strong>ITSM Managed Services<\/strong><\/p>\n<p>Manage clients ITSM Operations and conduct all activities based on an agreed scope &amp; plans<\/p>\n<p><strong>Addressed Issues<\/strong><\/p>\n<ul>\n<li>Lack of qualified resources to conduct ITSM implementation and day to day activities<\/li>\n<li>Scarcity of skilled, trained and experienced resources under the leadership of SMEs<\/li>\n<li>Lack of roles &amp; responsibilities within official hierarchy<\/li>\n<li>Lack of budgets<\/li>\n<\/ul>\n<p><strong>Deliverables :<\/strong><\/p>\n<ol>\n<li>Objectives, goals,\u00a0 plans<\/li>\n<li>Policies, procedures, \u00a0and other artefacts<\/li>\n<li>Risk register &amp; its \u00a0monitoring<\/li>\n<li>Training &amp; awareness sessions<\/li>\n<li>Performance \u00a0management reviews,\u00a0 corrective &amp; preventive actions monitoring<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<p>ITSM Resource Augmentation<\/p>\n<h3>\n\t\t\t\t\t\t\t\t\tOur Service Offerings\t\t\t\t\t\t\t\t<\/h3>\n<p>\t\t\t\t\t\t\t\t\t<button type=\"button\" data-dismiss=\"premium-modal\">&times;<\/button><\/p>\n<p><strong>ITSM Resource Augmentation<\/strong><\/p>\n<p>Provide skilled resources as per clients&#8217; requirements to \u00a0perform various ITSM operational tasks<\/p>\n<p><strong>Addressed Issues<\/strong><\/p>\n<ul>\n<li>Lack of qualified resources to conduct ITSM implementation and day to day activities<\/li>\n<li>Scarcity of skilled, trained and experienced resources under the leadership of SMEs<\/li>\n<li>Lack of roles &amp; responsibilities within official hierarchy<\/li>\n<li>Lack of budgets<\/li>\n<\/ul>\n<p><strong>Deliverables :<\/strong><\/p>\n<ol>\n<li>As required by the Customer<\/li>\n<\/ol>\n<h4>Our Training Services<\/h4>\n<p>ITIL 4 Foundation  <\/p>\n<h3>\n\t\t\t\t\t\t\t\t\tOur Training Services\t\t\t\t\t\t\t\t<\/h3>\n<p>\t\t\t\t\t\t\t\t\t<button type=\"button\" data-dismiss=\"premium-modal\">&times;<\/button><\/p>\n<p><strong>ITIL 4 Foundation<\/strong><\/p>\n<p><strong>Introduction:<\/strong><\/p>\n<p>ITIL 4 Foundation is an entry level certification that introduces participants to the key concepts and terminology of the ITIL framework. ITIL, or Information Technology Infrastructure Library, is a widely adopted set of practices for IT service management (ITSM). This course provides a comprehensive understanding of ITIL 4 principles and practices, enabling participants to contribute effectively to IT service delivery and support initiatives within their organizations.<\/p>\n<p><strong>Learning Focus:<\/strong><\/p>\n<ul>\n<li>Understanding the fundamentals of IT service management and its importance to modern organizations.<\/li>\n<li>Exploring the key concepts, principles, and components of the ITIL 4 framework.<\/li>\n<li>Learning how to align IT services with business objectives and customer needs.<\/li>\n<li>Gaining insights into service value system (SVS), service value chain (SVC), and service management practices.<\/li>\n<li>Developing skills for service design, service transition, service operation, continual improvement, and other ITIL processes.<\/li>\n<li>Preparing for the ITIL 4 Foundation certification exam through interactive learning activities and practice tests.<\/li>\n<\/ul>\n<p><strong>Recommended Participants:<\/strong><\/p>\n<p>IT professionals, service desk staff, IT support personnel, IT managers, business managers, and individuals interested in IT service management and improvement.<\/p>\n<p><strong>Prerequisites:<\/strong><\/p>\n<p>There are no formal prerequisites for the ITIL 4 Foundation course. It is suitable for participants with varying levels of IT experience.<\/p>\n<p><strong>Course Format:<\/strong><\/p>\n<p>The course typically consists of instructorled training sessions, group discussions, case studies, and practice exams. Participants will receive course materials and access to online resources to support their learning journey.<\/p>\n<p><strong>Duration of Course:<\/strong><\/p>\n<p>The ITIL 4 Foundation course is usually conducted over two or three days, depending on the training provider&#8217;s schedule and delivery format.<\/p>\n<p>ISO 20000: 2018 Foundation<\/p>\n<h3>\n\t\t\t\t\t\t\t\t\tOur Training Services\t\t\t\t\t\t\t\t<\/h3>\n<p>\t\t\t\t\t\t\t\t\t<button type=\"button\" data-dismiss=\"premium-modal\">&times;<\/button><\/p>\n<p><strong>ISO 20000:2018 Foundation<\/strong><\/p>\n<p><strong>Introduction:<\/strong><\/p>\n<p>ISO\/IEC 20000:2018 is the international standard for service management systems (SMS), providing a framework for organizations to establish, implement, maintain, and continually improve their service delivery processes. The ISO 20000:2018 Foundation course offers participants a comprehensive overview of the standard&#8217;s requirements, principles, and implementation guidelines, laying the foundation for effective service management practices.<\/p>\n<p><strong>Learning Focus:<\/strong><\/p>\n<ul>\n<li>Understanding the purpose and benefits of ISO 20000:2018 certification for service providers and their customers.<\/li>\n<li>Exploring the structure, scope, and key concepts of the ISO 20000:2018 standard.<\/li>\n<li>Learning how to establish a service management system (SMS) based on ISO 20000 requirements.<\/li>\n<li>Identifying and implementing best practices for service planning, design, transition, delivery, and improvement.<\/li>\n<li>Developing skills for conducting internal audits, managing service performance, and ensuring compliance with ISO 20000 requirements.<\/li>\n<li>Preparing for the ISO 20000:2018 Foundation certification exam through mock tests and practice exercises.<\/li>\n<\/ul>\n<p><strong>Recommended Participants:<\/strong><\/p>\n<p>Service managers, IT professionals, quality managers, auditors, consultants, and anyone involved in the planning, implementation, or improvement of IT service management processes.<\/p>\n<p><strong>Prerequisites:<\/strong><\/p>\n<p>There are no formal prerequisites for the ISO 20000:2018 Foundation course. Participants with a basic understanding of IT service management concepts may benefit from the training.<\/p>\n<p><strong>Course Format:<\/strong><\/p>\n<p>The course delivery may include instructorled presentations, group discussions, case studies, and handson exercises to reinforce learning objectives. Participants will receive course materials and access to online resources for further study.<\/p>\n<p><strong>Duration of Course:<\/strong><\/p>\n<p>The ISO 20000:2018 Foundation course typically spans two to three days, depending on the training provider&#8217;s schedule and instructional approach.<\/p>\n<p>ISO 20000: 2018 LeadImplementer<\/p>\n<h3>\n\t\t\t\t\t\t\t\t\tOur Training Services\t\t\t\t\t\t\t\t<\/h3>\n<p>\t\t\t\t\t\t\t\t\t<button type=\"button\" data-dismiss=\"premium-modal\">&times;<\/button><\/p>\n<p><strong>ISO 20000:2018 Lead Implementer<\/strong><\/p>\n<p><strong>Introduction:<\/strong><\/p>\n<p>The ISO\/IEC 20000:2018 Lead Implementer course is designed to equip professionals with the knowledge and skills necessary to plan, implement, manage, and maintain a service management system (SMS) compliant with the ISO 20000 standard. This training program focuses on practical strategies for effectively applying ISO 20000 requirements within organizations to enhance service delivery and customer satisfaction.<\/p>\n<p><strong>Learning Focus:<\/strong><\/p>\n<ul>\n<li>Understanding the principles, requirements, and benefits of ISO\/IEC 20000:2018 certification.<\/li>\n<li>Learning how to interpret ISO 20000 requirements and tailor them to organizational needs.<\/li>\n<li>Developing a comprehensive implementation plan for establishing an ISO 20000compliant SMS.<\/li>\n<li>Identifying and addressing gaps in current service management practices to achieve compliance with ISO 20000.<\/li>\n<li>Implementing service planning, design, transition, delivery, and improvement processes in alignment with ISO 20000 requirements.<\/li>\n<li>Establishing performance metrics, monitoring service performance, and implementing corrective actions to ensure continual improvement.<\/li>\n<li>Preparing for ISO 20000:2018 Lead Implementer certification exam through simulated exercises and case studies.<\/li>\n<\/ul>\n<p><strong>Recommended Participants:<\/strong><\/p>\n<p>IT service managers, service delivery managers, IT professionals responsible for service management, consultants, auditors, and quality assurance professionals seeking to lead ISO 20000 implementation projects.<\/p>\n<p><strong>Prerequisites:<\/strong><\/p>\n<p>Participants are expected to have a fundamental understanding of IT service management concepts and familiarity with the ISO 20000 standard&#8217;s requirements before attending the Lead Implementer course.<\/p>\n<p><strong>Course Format:<\/strong><\/p>\n<p>The course delivery may include instructorled presentations, interactive workshops, group discussions, case studies, and roleplaying exercises to facilitate practical learning and knowledge application.<\/p>\n<p><strong>Duration of Course:<\/strong><\/p>\n<p>The ISO 20000:2018 Lead Implementer course typically spans three to five days, depending on the training provider&#8217;s schedule and instructional approach.<\/p>\n<p>ISO 20000: 2018 Lead Auditor<\/p>\n<h3>\n\t\t\t\t\t\t\t\t\tOur Training Services\t\t\t\t\t\t\t\t<\/h3>\n<p>\t\t\t\t\t\t\t\t\t<button type=\"button\" data-dismiss=\"premium-modal\">&times;<\/button><\/p>\n<p><strong>ISO 20000:2018 Lead Auditor<\/strong><\/p>\n<p><strong>Introduction:<\/strong><\/p>\n<p>The ISO\/IEC 20000:2018 Lead Auditor course is designed to equip professionals with the knowledge and skills necessary to plan, conduct, and report on ISO 20000 audits effectively. This training program provides participants with practical insights into auditing service management systems (SMS) based on the ISO 20000 standard, ensuring compliance with regulatory requirements and industry best practices.<\/p>\n<p><strong>Learning Focus:<\/strong><\/p>\n<ul>\n<li>Understanding the principles, requirements, and objectives of ISO\/IEC 20000:2018 certification.<\/li>\n<li>Learning how to plan and prepare for ISO 20000 audits, including defining audit scope, objectives, and criteria.<\/li>\n<li>Developing auditing skills, techniques, and methodologies for assessing conformity with ISO 20000 requirements.<\/li>\n<li>Conducting onsite audits, collecting evidence, and evaluating service management processes and controls.<\/li>\n<li>Communicating audit findings, observations, and recommendations effectively to stakeholders.<\/li>\n<li>Writing audit reports, documenting nonconformities, and verifying corrective actions taken by auditees.<\/li>\n<li>Preparing for ISO 20000:2018 Lead Auditor certification exam through practice audits and simulated exercises.<\/li>\n<\/ul>\n<p><strong>Recommended Participants:<\/strong><\/p>\n<p>Internal auditors, external auditors, lead auditors, audit managers, quality managers, consultants, and IT professionals involved in auditing service management systems (SMS).<\/p>\n<p><strong>Prerequisites:<\/strong><\/p>\n<p>Participants are expected to have a solid understanding of ISO 20000 requirements and auditing principles before attending the Lead Auditor course. Prior experience in auditing or quality management may be beneficial.<\/p>\n<p><strong>Course Format:<\/strong><\/p>\n<p>The course delivery may include instructorled presentations, interactive workshops, mock audits, roleplaying exercises, and case studies to enhance learning effectiveness and knowledge retention.<\/p>\n<p><strong>Duration of Course:<\/strong><\/p>\n<p>The ISO 20000:2018 Lead Auditor course typically spans five days, including theoretical instruction, practical exercises, and examination preparation.<\/p>\n<ul>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tCustomized Trainings as per requirements of the Clients\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<h4>Our Auditing Services<br \/>\n<\/h4>\n<ul>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tEvaluating IT Service Management processes to enhance efficiency, effectiveness, and customer satisfaction in accordance with ISO 20000 IT Service Management standard.\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<ul>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tMaturity \/ Capability \/ Gap Assessment against ITIL, ISO 20000 and relevant compliance requirements\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tEnd to End Implementation of ESM \/ ITSM\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tDesigning &#038; Implementation of Service Management Models, Frameworks, Structures, Policies, Procedures, Performance Management KPIs leading up to ISO 20000 certification\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<ul>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tFunctional Consultancy on ESM \/ ITSM Tool Implementation\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tFoundation, Lead Implementer &#038; Lead Auditor Trainings in ITIL 4, ISO 20000\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tCustomized on-prem trainings &#038; workshops\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tESM \/ ITSM Managed Services\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tESM \/ ITSM Resource Augmentation\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<h3>Our Partners<br \/>\n<\/h3>\n<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\n<p>\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"250\" src=\"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/pecb-1.png\" alt=\"\" srcset=\"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/pecb-1.png 500w, http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/pecb-1-300x150.png 300w, http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/pecb-1-18x9.png 18w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"250\" src=\"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/Secure-eyes.png\" alt=\"\" srcset=\"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/Secure-eyes.png 500w, http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/Secure-eyes-300x150.png 300w, http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/Secure-eyes-18x9.png 18w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><br 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http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/rici-300x150.png 300w, http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/rici-18x9.png 18w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><br \/>\n\t\t[Side-Menu id=&#8221;1&#8243;]\t\t<\/p>\n<ul>\n<li><svg aria-hidden=\"true\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M466.27 286.69C475.04 271.84 480 256 480 236.85c0-44.015-37.218-85.58-85.82-85.58H357.7c4.92-12.81 8.85-28.13 8.85-46.54C366.55 31.936 328.86 0 271.28 0c-61.607 0-58.093 94.933-71.76 108.6-22.747 22.747-49.615 66.447-68.76 83.4H32c-17.673 0-32 14.327-32 32v240c0 17.673 14.327 32 32 32h64c14.893 0 27.408-10.174 30.978-23.95 44.509 1.001 75.06 39.94 177.802 39.94 7.22 0 15.22.01 22.22.01 77.117 0 111.986-39.423 112.94-95.33 13.319-18.425 20.299-43.122 17.34-66.99 9.854-18.452 13.664-40.343 8.99-62.99zm-61.75 53.83c12.56 21.13 1.26 49.41-13.94 57.57 7.7 48.78-17.608 65.9-53.12 65.9h-37.82c-71.639 0-118.029-37.82-171.64-37.82V240h10.92c28.36 0 67.98-70.89 94.54-97.46 28.36-28.36 18.91-75.63 37.82-94.54 47.27 0 47.27 32.98 47.27 56.73 0 39.17-28.36 56.72-28.36 94.54h103.99c21.11 0 37.73 18.91 37.82 37.82.09 18.9-12.82 37.81-22.27 37.81 13.489 14.555 16.371 45.236-5.21 65.62zM88 432c0 13.255-10.745 24-24 24s-24-10.745-24-24 10.745-24 24-24 24 10.745 24 24z\"><\/path><\/svg><br \/>\n<h2><a target=\"_blank\" rel=\"nofollow noopener\">Maturity,  Capability &amp;  Gap  Assessment<\/a><\/h2>\n<p>ITIL, ISO 20000 &amp; Relevant Compliance Requirements<\/p>\n<\/li>\n<li><svg aria-hidden=\"true\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M255.03 261.65c6.25 6.25 16.38 6.25 22.63 0l11.31-11.31c6.25-6.25 6.25-16.38 0-22.63L253.25 192l35.71-35.72c6.25-6.25 6.25-16.38 0-22.63l-11.31-11.31c-6.25-6.25-16.38-6.25-22.63 0l-58.34 58.34c-6.25 6.25-6.25 16.38 0 22.63l58.35 58.34zm96.01-11.3l11.31 11.31c6.25 6.25 16.38 6.25 22.63 0l58.34-58.34c6.25-6.25 6.25-16.38 0-22.63l-58.34-58.34c-6.25-6.25-16.38-6.25-22.63 0l-11.31 11.31c-6.25 6.25-6.25 16.38 0 22.63L386.75 192l-35.71 35.72c-6.25 6.25-6.25 16.38 0 22.63zM624 416H381.54c-.74 19.81-14.71 32-32.74 32H288c-18.69 0-33.02-17.47-32.77-32H16c-8.8 0-16 7.2-16 16v16c0 35.2 28.8 64 64 64h512c35.2 0 64-28.8 64-64v-16c0-8.8-7.2-16-16-16zM576 48c0-26.4-21.6-48-48-48H112C85.6 0 64 21.6 64 48v336h512V48zm-64 272H128V64h384v256z\"><\/path><\/svg><br \/>\n<h2><a target=\"_blank\" rel=\"nofollow noopener\">Designing &amp;  Implementation<\/a><\/h2>\n<p>Service Management Models, Frameworks,<br \/>\nStructures, Policies, Procedures,<br \/>\nPerformance Management KPIs leading up<br \/>\nto ISO 20000 Certification<\/p>\n<\/li>\n<li><svg aria-hidden=\"true\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.285 159.704l-234-156c-7.987-4.915-16.511-4.96-24.571 0l-234 156C3.714 163.703 0 170.847 0 177.989v155.999c0 7.143 3.714 14.286 9.715 18.286l234 156.022c7.987 4.915 16.511 4.96 24.571 0l234-156.022c6-3.999 9.715-11.143 9.715-18.286V177.989c-.001-7.142-3.715-14.286-9.716-18.285zM278 63.131l172.286 114.858-76.857 51.429L278 165.703V63.131zm-44 0v102.572l-95.429 63.715-76.857-51.429L234 63.131zM44 219.132l55.143 36.857L44 292.846v-73.714zm190 229.715L61.714 333.989l76.857-51.429L234 346.275v102.572zm22-140.858l-77.715-52 77.715-52 77.715 52-77.715 52zm22 140.858V346.275l95.429-63.715 76.857 51.429L278 448.847zm190-156.001l-55.143-36.857L468 219.132v73.714z\"><\/path><\/svg><br \/>\n<h2><a target=\"_blank\" rel=\"nofollow noopener\">Functional  Consultancy<\/a><\/h2>\n<p>End to End ESM \/ ITSM Tool Implementation<\/p>\n<\/li>\n<li><svg aria-hidden=\"true\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M87 481.8h73.7v-73.6H87zM25.4 346.6v61.6H87v-61.6zm466.2-169.7c-23-74.2-82.4-133.3-156.6-156.6C164.9-32.8 8 93.7 8 255.9h95.8c0-101.8 101-180.5 208.1-141.7 39.7 14.3 71.5 46.1 85.8 85.7 39.1 107-39.7 207.8-141.4 208v.3h-.3V504c162.6 0 288.8-156.8 235.6-327.1zm-235.3 231v-95.3h-95.6v95.6H256v-.3z\"><\/path><\/svg><br \/>\n<h2><a target=\"_blank\" rel=\"nofollow noopener\">Training  Programs &amp;  Workshops<\/a><\/h2>\n<p>Foundation, Lead Implementer &amp; Lead Auditor Trainings in ITIL 4, ISO 20000 Customized On-prem Trainings &amp; Workshops<\/p>\n<\/li>\n<li><svg aria-hidden=\"true\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 48v288c0 26.5-21.5 48-48 48h-48V176c0-44.1-35.9-80-80-80H128V48c0-26.5 21.5-48 48-48h288c26.5 0 48 21.5 48 48zM384 176v288c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V176c0-26.5 21.5-48 48-48h288c26.5 0 48 21.5 48 48zm-68 28c0-6.6-5.4-12-12-12H76c-6.6 0-12 5.4-12 12v52h252v-52z\"><\/path><\/svg><br \/>\n<h2><a target=\"_blank\" rel=\"nofollow noopener\">Resource  Management<\/a><\/h2>\n<p>End to End ESM \/ ITSM Tool Implementation<\/p>\n<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1212\" height=\"950\" src=\"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/04\/thinger_io_platform.png\" alt=\"\" srcset=\"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/04\/thinger_io_platform.png 1212w, http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/04\/thinger_io_platform-300x235.png 300w, http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/04\/thinger_io_platform-1024x803.png 1024w, http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/04\/thinger_io_platform-768x602.png 768w, http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/04\/thinger_io_platform-15x12.png 15w\" sizes=\"auto, (max-width: 1212px) 100vw, 1212px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h1>Enterprise I&#038;T Governance  Consulting, Training &#038; Auditing<\/h1>\n<p>\t\tWhether you&#8217;re implementing a new technical solution<br \/>\nor meeting compliance needs, we offer our skills,<br \/>\nexperience, and knowledge to help you overcome<br \/>\nyour difficulties by using local and international<br \/>\nstandards and frameworks.\t\t<\/p>\n<h4>Why  Inbox?<\/h4>\n<ul>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tISO 27001 &#038; ISO 20000 Certified Company\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tStrong knowledge on global &#038; localized  standards &#038; frameworks\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tCertified &#038; qualified team of Assessors,  Consultants and Trainers\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tInternational &#038; multi-cultural working exposure\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<ul>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t20+ cumulative years\u2019 experience of the Team  of working for Government, Regulatory,  Banking, Shipping, Real Estate, FMCG, Oil &#038; Gas  Sectors in Pakistan, KSA, Dubai &#038; Oman\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tCustomized on-prem trainings tailored to  specific customer needs\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<h4>Your Benefits<\/h4>\n<ul>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tEffective compliance against  requirements\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tEfficient technology  implementation ensuring better ROI\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tFull visibility on current gaps \/  maturity\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<ul>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tComplete documentation as  required by specific standards \/  frameworks\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M567.938 243.908L462.25 85.374A48.003 48.003 0 0 0 422.311 64H153.689a48 48 0 0 0-39.938 21.374L8.062 243.908A47.994 47.994 0 0 0 0 270.533V400c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V270.533a47.994 47.994 0 0 0-8.062-26.625zM162.252 128h251.497l85.333 128H376l-32 64H232l-32-64H76.918l85.334-128z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\tTrained staff\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<h3 data-blur-delay=\"2\">\n\t\t\t\t\t\t\t\tOur Partners<br \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"250\" src=\"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/pecb-1.png\" alt=\"\" srcset=\"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/pecb-1.png 500w, http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/pecb-1-300x150.png 300w, http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/pecb-1-18x9.png 18w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"250\" src=\"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/Secure-eyes.png\" alt=\"\" srcset=\"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/Secure-eyes.png 500w, http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/Secure-eyes-300x150.png 300w, http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/Secure-eyes-18x9.png 18w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"250\" src=\"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/gisson-group.png\" alt=\"\" srcset=\"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/gisson-group.png 500w, http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/gisson-group-300x150.png 300w, http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/gisson-group-18x9.png 18w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"250\" src=\"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/rici.png\" alt=\"\" srcset=\"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/rici.png 500w, http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/rici-300x150.png 300w, http:\/\/dev.technology-architects.com\/inbox-v2\/wp-content\/uploads\/2024\/03\/rici-18x9.png 18w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h1>How may we assist you?<\/h1>\n<p>\t\tOur team is dedicated to providing exceptional solutions tailored to meet your unique needs. Whether you\u2019re seeking cutting-edge technology, robust IT solutions, or expert consultancy, we\u2019re here to transform your vision into reality. Share your ambitions with us, and let\u2019s embark on a technological journey to advancements. 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aria-atomic=\"true\">\n<ul><\/ul>\n<form action=\"\/inbox-v2\/wp-admin\/admin-ajax.php#wpcf7-f13226-o1\" method=\"post\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"13226\" \/><br \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.3\" \/><br \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><br \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f13226-o1\" \/><br \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><br \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><\/p>\n<p><label> Your name<br \/>\n<input size=\"40\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/> <\/label>\n\t\t<\/p>\n<p><label> Your email<br \/>\n<input size=\"40\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/> <\/label>\n\t\t<\/p>\n<p><label> Phone<br \/>\n<input size=\"40\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-phone\" \/> <\/label>\n\t\t<\/p>\n<p><label> Service<br \/>\n<select id=\"esm_service\" aria-invalid=\"false\" name=\"Service\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Consulting\">Consulting<\/option><option value=\"Training\">Training<\/option><option value=\"Auditing\">Auditing<\/option><\/select> <\/label>\n\t\t<\/p>\n<p><label><input type=\"checkbox\" name=\"Consulting[]\" value=\"Gap Assessment based on  ISO 20000\" \/>Gap Assessment based on  ISO 20000<\/label><label><input type=\"checkbox\" name=\"Consulting[]\" value=\"End to End Implementation of  ITSMS Leading up to  Certification \u2013 ISO 20000\" \/>End to End Implementation of  ITSMS Leading up to  Certification \u2013 ISO 20000<\/label><label><input type=\"checkbox\" name=\"Consulting[]\" value=\"Development of Policies &amp;\" \/>Development of Policies &amp;<\/label><label><input type=\"checkbox\" name=\"Consulting[]\" value=\"Procedures\" \/>Procedures<\/label><label><input type=\"checkbox\" name=\"Consulting[]\" value=\"Implementation of Service  Management Framework \u2013  ETGRM &amp; others\" \/>Implementation of Service  Management Framework \u2013  ETGRM &amp; others<\/label><label><input type=\"checkbox\" name=\"Consulting[]\" value=\"Functional Consultancy \u2013 ITSM  Tool Implementation\" \/>Functional Consultancy \u2013 ITSM  Tool Implementation<\/label><label><input type=\"checkbox\" name=\"Consulting[]\" value=\"External Audits\" \/>External Audits<\/label><label><input type=\"checkbox\" name=\"Consulting[]\" value=\"ITSMS Managed Services\" \/>ITSMS Managed Services<\/label><label><input type=\"checkbox\" name=\"Consulting[]\" value=\"ITSM Resource Augmentation\" \/>ITSM Resource Augmentation<\/label>\n\t\t<\/p>\n<p><label><input type=\"checkbox\" name=\"Training[]\" value=\"ITIL 4 Foundation\" \/>ITIL 4 Foundation<\/label><label><input type=\"checkbox\" name=\"Training[]\" value=\"ISO 20000: 2018 Foundation\" \/>ISO 20000: 2018 Foundation<\/label><label><input type=\"checkbox\" name=\"Training[]\" value=\"ISO 20000: 2018 LeadImplementer\" \/>ISO 20000: 2018 LeadImplementer<\/label><label><input type=\"checkbox\" name=\"Training[]\" value=\"ISO 20000: 2018 Lead Auditor\" \/>ISO 20000: 2018 Lead Auditor<\/label><label><input type=\"checkbox\" name=\"Training[]\" value=\"Customized Trainings as per requirements of the Clients\" \/>Customized Trainings as per requirements of the Clients<\/label>\n\t\t<\/p>\n<p><label><input type=\"checkbox\" name=\"Auditing[]\" value=\"Evaluating IT Service Management processes to enhance efficiency, effectiveness, and customer satisfaction in accordance with ISO 20000 IT Service Management standard.\" \/>Evaluating IT Service Management processes to enhance efficiency, effectiveness, and customer satisfaction in accordance with ISO 20000 IT Service Management standard.<\/label>\n\t\t<\/p>\n<p><label> Your message (character limit 140)<br \/>\n<textarea cols=\"40\" rows=\"10\" maxlength=\"140\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><br \/>\n<\/label>\n\t\t<\/p>\n<p><input type=\"submit\" value=\"Submit\" \/>\n\t\t<\/p>\n<\/p>\n<\/form>\n","protected":false},"excerpt":{"rendered":"<p>Enterprise Service Management We ensure that your enterprise service management goals are aligned with your business strategy, the risks &#038; resources are optimized for achieving operational excellence and customer satisfaction. Your Possible Challenges Lack of visibility and confidence on the current service management practices Lack of service management roles &#038; responsibilities Un-documented \/ inconsistent policies, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9569","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-json\/wp\/v2\/pages\/9569","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-json\/wp\/v2\/comments?post=9569"}],"version-history":[{"count":133,"href":"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-json\/wp\/v2\/pages\/9569\/revisions"}],"predecessor-version":[{"id":13588,"href":"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-json\/wp\/v2\/pages\/9569\/revisions\/13588"}],"wp:attachment":[{"href":"http:\/\/dev.technology-architects.com\/inbox-v2\/wp-json\/wp\/v2\/media?parent=9569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}